Designed for Beauty ● Made for Confidence

FAQ's

Frequently Asked Questions

What types of hair do you offer?
We offer a wide range of high-quality natural hair products, including clip-ins, tape-ins, sew-in bundles, micro-links, lace front wigs, HD lace wigs, glueless wigs, and full lace wigs. All products are carefully selected for natural appearance and durability.
Yes. All our wigs and extensions are made from 100% premium natural hair to ensure longevity, a natural look, and easy styling.
Absolutely! We offer fully customized wigs where you can choose the length, texture, color, cap size, and style. Just contact our team via WhatsApp or live chat to get started.

Not sure where to start? Reach out via WhatsApp or live chat for a free consultation. We’ll recommend the best options based on your hair goals, style, and preferences.

We ship to Australia, New Zealand, Tasmania, and Queensland. Delivery typically takes 3–7 business days, depending on your location. You’ll receive a tracking number as soon as your order ships.

Yes, express shipping options are available at checkout for faster delivery.

Can I return or exchange my order?

Due to the nature of hair products, we accept returns or exchanges only on unused and unopened items within 7 days of delivery. Please review our return policy or contact customer service for more details.

Yes! We provide discounts for hairstylists, salon owners, and bulk purchases. Please email us or chat with us for wholesale inquiries.
Each purchase comes with care instructions. We also offer styling kits, shampoos, conditioners, and edge control products specifically designed to help you maintain your hair’s quality and longevity.
We accept secure payments via all major credit/debit cards and digital payment options. All transactions are protected.
No, we are an online-only store. This allows us to keep prices competitive while offering high-quality products delivered directly to your door.
Subscribe to our email newsletter or follow us on social media (coming soon!) to stay updated on new products, special offers, and promotions.

FAQ's

Returns, Shipping & Cancellations

Can I return an item if I change my mind?

No. Due to health and hygiene reasons, we do not accept returns for change of mind, including incorrect style or colour choice. Please choose carefully — our colour ring loan program can help you select the right shade before you buy

If your item has a manufacturing or quality defect, we will replace it with the exact same style and colour. Contact us within 7 days of receiving your order to start the process.

Refunds are not offered for change of mind. Refunds/replacements are only provided for defective, faulty, or incorrect items, in line with your rights under Australian Consumer Law.
Email info@doreila.com to receive a Case Number, then send the item back to us via Registered Post with your invoice and a signed note explaining the issue.

Please allow up to 10 business days after we receive your return.

  • Orders over $150: FREE shipping
  • Orders under $150: $9.95 flat rate
  • Express shipping: $14.95 flat rate
  • New Zealand orders: $39.95 flat rate (no free shipping option)
  • Metro areas: 1–3 business days
  • Regional areas: slightly longer
  • Out-of-stock items: 5–7 business days (up to 10–14 days total)
  • New Zealand: 3–10 business days
  • Before shipping: Yes, but a 15% cancellation fee + $75 + payment processing fees applies.
  • After shipping: Please follow our standard Return Policy.
  • Refused deliveries: All applicable fees (restocking, cancellation, etc.) will apply.
No. Nothing in this policy limits your rights under Australian Consumer Law.

Email: info@doreila.com
Phone: 0450 203 782
Website: doreila.com

Scroll to Top