Frequently Asked Questions (FAQs)

1. What types of hair do you offer?

We offer a wide range of high-quality human hair products, including clip-ins, tape-ins, sew-in bundles, micro-links, lace front wigs, HD lace wigs, glueless wigs, and full lace wigs. All products are carefully selected for natural appearance and durability.

2. Are your wigs and extensions made from 100% human hair?

Yes. All our wigs and extensions are made from 100% premium human hair to ensure longevity, a natural look, and easy styling.

3. Do you offer custom wig orders?

Absolutely! We offer fully customized wigs where you can choose the length, texture, color, cap size, and style. Just contact our team via WhatsApp or live chat to get started.

4. How do I know which product is best for me?

Not sure where to start? Reach out via WhatsApp or live chat for a free consultation. We’ll recommend the best options based on your hair goals, style, and preferences.

5. How long does shipping take?

We ship to Australia, New Zealand, Tasmania, and Queensland. Delivery typically takes 3–7 business days, depending on your location. You’ll receive a tracking number as soon as your order ships.

6. Do you offer express shipping?

Yes, express shipping options are available at checkout for faster delivery.

7. Can I return or exchange my order?

Due to the nature of hair products, we accept returns or exchanges only on unused and unopened items within 7 days of delivery. Please review our return policy or contact customer service for more details.

8. Do you offer bulk or wholesale discounts?

Yes! We provide discounts for hairstylists, salon owners, and bulk purchases. Please email us or chat with us for wholesale inquiries.

9. How do I maintain my wig or extensions?

Each purchase comes with care instructions. We also offer styling kits, shampoos, conditioners, and edge control products specifically designed to help you maintain your hair’s quality and longevity.

10. What payment methods do you accept?

We accept secure payments via all major credit/debit cards and digital payment options. All transactions are protected.

11. Do you have a physical store?

No, we are an online-only store. This allows us to keep prices competitive while offering high-quality products delivered directly to your door.

12. How can I stay updated on new arrivals and offers?

Subscribe to our email newsletter or follow us on social media (coming soon!) to stay updated on new products, special offers, and promotions.